Management/Operation
Americas
Posted 1 month ago

Luxury international hotel in Washington DC.
The incumbent of this position will take full responsibility for all aspects of the Hotel’s day-to-day operations.
The successful applicant will have the organizational capability, creativity, flexibility, and commitment required to successfully provide direction over the Rooms, Food & Beverage, Spa, Engineering, and Security operations of the hotel and to ensure the running of the Hotel operation profitably (meeting or exceeding budget) while maintaining the full implementation of the hotel’s standards of service and safety and the highest levels of guest satisfaction.

The Hotel Manager is responsible for the overall day-to-day Hotel, budgeting, maintenance of quality standards, training, and reviews of all colleagues.

The Hotel Manager is a member of the Hotel’s Executive Committee (EXCO) and leadership and oversight to the following areas and their Directors: Rooms Division (including Housekeeping), Food & Beverage Division, Engineering Division, Security and Spa Division.  The Hotel Manager reports to the General Manager.

Essential Functions

  • Will execute all operational and strategic initiatives that have been discussed, providing feedback and alternatives
  • Preparation of strategic business plans for the hotel specifically pertaining to Operations
  • Champion of the Quality initiatives and service standards to obtain pinnacle ratings in Forbes, Triple A, MOQA and LQE, as well as LRA Guest Satisfaction Surveys
  • Serve as Lead Point Person for the Hotel on projects such as room renovations, restaurant rebranding
  • Plays a lead role in the establishment and management of a CAPEX plan and budget.
  • Leads the Hotel’s Risk Management Team
  • Formulation and implementation of the hotel’s involvement in the local community
  • Development of lower and middle management executives through coaching, mentoring, and general communications. To use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback
  • Support the General Manager and Director of Communications in:
    • Public relations activities
    • Create opportunities, promotions, and happenings regularly to keep the hotel visible to customers
    • Establishing advertising and promotional materials

Requirements

  • Excellent communication skills in all aspects: verbal, written, and non-verbal with fluency in English
  • Prior experience as an operational division head in a luxury hotel with a proven track record of success in running a quality and sound business operation
  • 3-5 years experience in a comparable position (senior leadership oversight of multiple operations divisions) in a luxury hotel operation preferred
  • Bachelor’s Degree or equivalent in hospitality management or related field
  • Excellent knowledge of all aspects of Hotel Operations including Rooms, Food & Beverage, Spa, Engineering, and Hotel Security
  • Flexible work hours to meet the demands of a 24 hour operation
  • Must possess a high degree of financial acumen and ability to work comprehensively with spreadsheets, forecasts, and budgeting packages
  • Must be able to work in a team and independently on occasions
  • Ability to walk/stand for extended periods of time while on shift
  • Experience and expertise in developing and writing training materials
  • Must be computer proficient with expertise in Microsoft Office, Word, Excel, PowerPoint; MICROS and Info-Genesis
  • Excellent presentation skills

Desirable

  • Prior Five Star and/or Five Diamond Experience Preferred
  • Prior Union Experience Strongly Preferred
  • Project management with Room and/or Hotel renovations
  • Multi-lingual skills are preferred

Contact with your resume: jenny@excelcium.com

Job Features

Job Category

Hotel

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